Limited Manufacturer Defects Warranty
We want you to have a great experience with our products. To make sure that happens, we give you a limited warranty on every pair of shoes you buy. This is almost unheard of in the shoe industry, but we want to make sure we are fair with our customers!
Limited WARRANTY INFORMATION
Limited Warranty is non-transferable. The following Limited Warranties are given to the original retail purchaser of the following Riverberry Products: FASHION FOOTWEAR
90 Day Limited Warranty
Our fashion footwear products are generally made from synthetic materials assembled mostly via stitching or gluing. Materials used in the manufacture of fashion footwear are expected to wear and show regular signs of wear as they are used in an ordinary manner. Riverberry warrants the quality of our fashion footwear products to you, the original retail purchaser, for 90 days from the date of purchase, against manufacturing defects. An example of an issue that would be considered a manufacturing defect is the sole of the shoe coming lose from the body with NO signs of above average wear and tear. Examples of issues that would not be covered under this warranty would be issues related to damage, abuse or any use of the product that does not fit a standard usage of fashion footwear as deemed by Riverberry. If an item is deemed to be covered by our limited warranty, Riverberry will pay, within 90 days from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Riverberry, or a repair center designated by the Customer Service Department of Riverberry, at no charge to the original retail purchaser.
LIMITATIONS AND EXCEPTIONS
In order to qualify for the limited warranty, Riverberry requires that qualifying product purchases be registered via the limited warranty product registration page available at Riverberry.com within two weeks of the original purchase date. While Riverberry will make every reasonable attempt to ensure that this limitation is made known to its customers, the original purchaser bears the responsibility of registering the product and understanding the terms, requirements and restrictions of the limited warranty. Below find a link to the Riverberry Limited Warranty Product Registration form page:
Under our Limited Warranty, the sole liability of Riverberry is limited to repair, or at its option, replacement. Riverberry will pay, within 90 days from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Riverberry, at no charge to the original retail purchaser. 90 days from the date of purchase, the original retail purchaser will have no warranty on the product.
Our Limited Warranty provides coverage to the original retail purchaser and only applies to standard use fashion footwear users. Our Limited Warranty does not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal wear and tear or fashion footwear usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if product has been damaged in the process of any attempted repair or cleaning by the original purchaser.
Our Limited Warranty do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Riverberry.
Leather, Fabric and Finishes
The Limited Warranty on all materials including but not limited to “Leather”, “Fabric” and “Finishes and all Other Footwear Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Riverberry.
Modifications to Products
The Limited Warranty do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Riverberry.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THESE PRODUCTS AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO 90 DAYS.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF RIVERBERRY WITH RESPECT TO THE FOOTWEAR AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FOOTWEAR AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF RIVERBERRY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS LIMITED WARRANTY.
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. RIVERBERRY SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.
IN NO EVENT SHALL RIVERBERRY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL RIVERBERRY’S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
REMEDY AND CLAIM PROCEDURE
Under this Limited Warranty, Riverberry’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of Riverberry, to contain a material manufacturing defect. For all of its products, Riverberry will pay, within 90 days from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Riverberry, or a repair center designated by the Customer Service Department of Riverberry, at no charge to the original retail purchaser. After four months from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, Riverberry reserves the right to substitute products of equal or better quality or just provide a full original purchase price refund. Replacement products may vary in color or overall style from the original.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
If a problem should arise which you feel is covered by our Limited Warranty, contact Riverberry directly via the contact us page. The original bill of sale or order number are necessary for the fulfillment of the warranty. In some cases, pictures or the actual product may be required in person to validate eligibility. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Not doing so will slow down the process. Riverberry reserves the right to require defective parts be returned upon request.